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Consumer lending in Japan – susceptibility to macro events and ...
Cloud Computing – Providing Horses for Courses
The What, When and How of Customer Delight
Knowing your customer, ensuring personalized service and most importantly, delivering the product/service by sensing the need (even before the customer realizes it) – these are the key elements in ensuring successful customer relationships. Therefore, customer loyalty (retention) is key to any business and it is no different in the BFSI sector, if not more read more...Enabling Banks to Deliver Next – Gen Services on Handhelds
Efficiency and customer experience are key for Banks in today’s competitive market. There was a time when banking was one of the most regulated sectors in the economy. That is no longer true in current times. Across the world, we are witnessing a growing competition among banks. Factors such as increased competition, demand for personalised services read more...Uncertainty should underpin your Lending Innovation!
When you strip back all the surface elements of the lending origination lifecycle, remove all the formalities of the process and take it back to just the customer and the bank, there is one underpinning emotion that separates success and failure in the lending lifecycle. Uncertainty. If you accept that assertion, then read more...Empowering Banks Via Mobility
Efficiency and customer experience are key for Banks in today’s competitive market. Although regulation may be growing in the banking sector, there is still plenty of freedom for banks to innovate and expand the services they offer. Across the world, this is leading to growing competition among banks. This increased competition, financial innovation and the demand read more...
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