1. Seamless Customer Interface
CFSS provides a user-friendly and easily navigable digital customer interface that allows customers to access NBFC services effortlessly through multiple channels.
2. Services with Anywhere Anytime Facility
CFSS enables customers to access NBFC services from anywhere, at any time, using any device. NBFCs should ensure that CFSS services are available 24×7 and accessible through multiple channels.
3. Quick and Easy Integration of NBFC Functions
CFSS integrates different functions of an NBFC on a single platform, providing a seamless digital customer interface. The integration must include loan origination, servicing, and collection, among others.
4. Centralized Database and Accounts
The centralized accounting record and database of the CFSS enable NBFCs to access real-time customer data and transaction history. The centralization of accounts reduces the need to open multiple systems and minimizes the customer’s need to contact the operations team for most of their queries or requests. Ensuring a Robust, Secure and Scalable CFSS is vital for managing a centralized database.
5. Reporting and MIS
CFSS provides reporting and MIS capabilities that enable NBFCs to track their performance and make informed decisions. Real-time reporting and MIS should be available and accessible through multiple channels.
NBFCs are required to prepare a detailed plan for CFSS implementation along with major milestones, which is to be submitted to their board / committee for approval. Starting quarter ending March 31, 2023, all NBFCs need to submit a progress report to the Senior Supervisory Manager (SSM) Office of Reserve Bank.
Nucleus Software’s solution for NBFC’s digital needs
Currently, there is an unavailability of an online customer portal or application where required services can be accessed 24X7. NBFCs need to develop bespoke solutions to address this need. Additionally, a centralized system of database containing all required details on a single platform for operations is unavailable. NBFCs face several challenges in implementing CFSS, as many times there are no proper linkages of information across different systems, causing a major hindrance. Different systems use their own method/scheme/process to store data, and hence, intermediatory linking needs to be developed and maintained for connecting these multiple systems. Also, the available CBS Solution (Implemented by scheduled Banks) is expensive and has many surplus features that are not required by most NBFCs.
To address these challenges, Nucleus Software, with more than three decades of experience in the BFSI industry, is offering lending solutions that provide digital channels for NBFCs with an easy-to-use, frictionless interface, and superior customer journeys. The lending suite delivers an end-to-end solution for loan lifecycle management, including origination, servicing, and collections. The new-generation systems built on the latest technology stack backed by 470+ APIs help in seamless execution of customer requests and transactions by the operations team. Nucleus Software is skilled at developing customised, bespoke digital solutions developed as per specific NBFC needs. Nucleus Software addresses NBFC requirements through their services team via digital transformation and data management & analytics offerings.
Nucleus Software’s team is adept at implementing various reporting tools such as Power BI, SAP-Business Objects, Tableau, and many more utilizing data available from periphery systems to generate customized reports. Some use cases of this consolidated data are Early Warning System, Customer Churn Prevention, Pre-authorized Lending Limits for Proactive Marketing Campaigns, to name a few.
NBFC systems are complex and subjected to many compliances; Nucleus Software’s in-depth understanding of compliances empowers NBFCs locally and globally to stay totally compliant.
Scale based regulations and Core Financial Services Solution
In October 2021, RBI introduced SBR- Scale Based Regulations, that divided NBFCs into four layers:
Through SBR, various governance guidelines have been introduced while the existing guidelines have been modified to keep up with the current market practices. On February 23, 2022, the introduction of Core Financial Services Solution (CFSS) vide RBI circular for NBFCs was implemented.
Conclusion for Core Financial Services Solution (CFSS)
CFSS is a step towards digitization and will help NBFCs enhance customer experience and fuel growth. CFSS is expected to revolutionize the customer experience of end-users while strengthening the financial system pertaining to NBFCs.
Nucleus Software’s solutions and products are designed and evolved to fulfil the CFSS mandates and provide an efficient, secure and scalable app and infra-architecture that can sustain over a decade while providing a seamless user experience. With Nucleus Software’s expertise and solutions, NBFCs can transform their technological landscapes towards a better and compliant future.