Nucleus [Since 1986]
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INFRASTRUCTURE MANAGEMENT SERVICES
(Network /Oracle/ Data Center Hosting)

  • Reduce IT Operational Costs
  • Enhance Customer Satisfaction
  • Focus on Extreme Automation
Remote Control Your IT
Infrastructure management is a complex domain that needs constant attention. Off shoring infrastructure management to Nucleus Software can enable you to focus on your core business while we deliver what we do best - manage your infrastructure.
Remote/Onsite Oracle DB / AS Support
  1. Database /Application server maintenance services:
    • Installation / Configuration of Oracle DB / AS.
    • Performance Tuning (Optimal memory / space / OS resource usage).
    • User Administration.
    • Any type of troubleshooting, including system slow down performance issues.
    • Patching of Oracle binaries as per the latest patchset available from Oracle.
    • Periodic Health check/Monitoring of databases.
    • Hardware, Database sizing and Capacity Planning for various customers.
    • Review of backup and recovery requirements as per the business criticality.
    • Implementation of backup policy/strategy as per the business criticality.
    • Basic hardening of Databases.
    • Database migration planning.
  2. High Availability/DR & Monitoring services:
    • Oracle RAC (10g/11g) setup for Databases.
    • Load balancing, clustering (Active/Passive) setup for Oracle Application servers.
    • Oracle Enterprise Manager Grid Control (OEM GC) setup to manage and monitor all Oracle DB and AS servers from a single console.
    • Oracle Data guard setup (for DR) for online replication between primary and disaster recovery site.
    • Experience in monitoring:
      • Session monitoring
      • Query monitoring
      • Alert log /trace file monitoring
      • Rollback segment monitoring
      • Lock and latch monitoring
      • Table space / data file growth
      • Generation of statistics
      • Fragmentation monitoring
      • Memory and cache monitoring
      • Redo log monitoring
      • Job monitoring and purging job history
      • Replication / stand by monitoring
      • Object monitoring
      • Backup execution and monitoring
  3. Oracle ATS extended services:
    • Remote assistance during Installation of Oracle Application Server and Oracle Database server along with any patch sets that may be required.
    • Telephonic technical support during Nucleus business hours, which includes analysis of the problem and possible recommendations / suggestions.
    • Remote assistance regarding further up gradations of the application server and database server versions.
    • Six monthly Remote Application Server and Database Server Health Check.
  4. Oracle Data Security:
    • Experience in creating robust DBMS security plan Processes which enable that only authorized users are having access to private data (like Oracle VPD).
    • Database encryption technologies (like Oracle TDE).
    • Object Security using Oracle Wrapper technology.
  5. Design:
    • Experience in creating Physical design, High availability and Operations Design for Oracle Databases.
  6. Value Proposition:
    • Available experienced & Certified skills for Oracle DB & Oracle AS administration.
    • Committed service delivery and Support.
    • 500+ Oracle DB and Oracle AS Server support experience.
    • 2000+ Instances of Oracle DB and Oracle AS support experience.
    • Support to 40+ customers across the globe. Supporting databases across geographies as per organizational business needs.
Remote Data center Management / Data center Hosting Services
  1. Data Center Management:
    • The services include from technical and change management support to process optimization and disaster recovery.
    • Management of servers.
    • Management of network (LAN).
    • Management of WAN (Routers, Switches (L2 / L3)
    • Management of VPN devices.
  2. Data Center Design and Implementation:
    • Rack / space / servers optimization.
    • Storage design.
  3. Value Proposition:
    • Experience of successful hosting of Data centers of few of our prestigious clients at our Noida (India) Data Center.
    • Consistent achievement of SLA of 99.998% uptime.
Enterprise Messaging Infrastructure Management Services
  1. Messaging Architecture Services:
    • We formulate a messaging strategy and solution design to meet client’s business needs.
    • Consultancy / Implementation of MS Exchange.
  2. Messaging System (MS Exchange) Monitoring and Management:
    We address the complete management of messaging servers and our services include:
    • User account management.
    • Backups and transaction log management.
    • Monitoring mail queues.
    • Managing mailboxes.
    • Implementation of mail policies.
    • Remote Messaging Server Deployment.
    • Site replication and mail optimization.
    • Ongoing Support and Training.
  3. Value Proposition:
    • Rich experience of Messaging (Exchange 5.5, 2000, 2003 & 2007) & Domain Active Directory (Windows 2000, 2003) Support and management through certified and experienced professionals.
    • Highly process oriented Service delivery approach.
    • ITIL Certified resources and Best practices implementation.
    • 3000+ mailboxes management.
    • 4000+ user account management.
    • 10+ Exchange servers administration.
    • 20+ Domain Infrastructure management.
    • Our Exchange Implementation became a case study for Year 2007 from India and was displayed at Microsoft Seattle Sales Conference.
Remote Network Monitoring & Management Services
  1. Network Architecture Services:
    • Assess clients existing network infrastructure.
    • Understand their current and future networking needs.
    • Formulate a network strategy.
  2. Network Management and Support Services through Nucleus Open Source monitoring tool(NUCMON):
    • Includes monitoring and reporting of network / device availability and performance, fault management.
Remote Server Monitoring & Management Services
  1. Server Backup and Management:
    • We can help clients manage their server environment and backup requirements.
  2. Server Monitoring through Nucleus Open Source monitoring Tool:
    • We can provide server-monitoring services on heterogeneous platforms like Windows 2000 / 2003 / Linux / HP UNIX / Sun Solaris / AIX, etc.
      a. CPU / Memory / Disk utilization of servers.
      b. Web server monitoring (Process/Error log monitor).
      c. Port monitoring of ftp, DNS, http, SMTP, pop3, IMAP servers.
      d. User Management.
Information Security Services
  1. Vulnerability assessment / patching service:
    • The vulnerability assessment covers network euipments like routers, switches, firewalls etc. and operating systems like Windows 2000 / 2003, Solaris, HP-UX, AIX and Linux.
  2. Managed Security Services:
    • Management of firewalls:
      a. This includes configuration management, backup, archival, software version upgrades and network address translation management.
    • Malicious content and Internet filtering.
      a. This includes URL screening, Trojans, virus scanning, protection and detection, blocking malicious java applets, etc.
    • Management of virtual private networks.
      a. This includes configuration changes, software upgrades and generation of logs and reports.
    • Desktop / Server Security (including patch management, ant virus services).
    • LAN based security
CFIA – Component Failure Impact Analysis Services
  • It is a way of evaluating (and predicting) the impact of failures and locating Single Points of Failures in the IT environments.
  • It is a part of ITIL “best practices” suite and is used to document and extend the resilience of large IT environments.
  • CFIA helps to:
    a. Identify Configuration Items (CIs) that can cause an outage and impact business.
    b. Locate CIs that have no backup/recovery process.
    c. Evaluate the risk of failure for each CI.
    d. Justify future investments to ensure that there are no /minimal outages.
    e. Helps in achieving high uptime of the order of 99.998%.
Value Proposition:
  • Nucleus has got high expertise to provide CFIA services for Oracle Databases /Oracle Application servers which includes the issue simulation, documenting and testing the procedure of recovery and impact analysis.
  • This gives confidence to the customers for recovery during any type of outage in production environments as well as gives the idea of any type of impact on Business (if any) during such outages.
  • Nucleus has done the CFIA analysis for a production environment which today supports approximately 1700 ATMs of one of the customers in Japan and ensures 99.998% uptime.
Benefits to the Customer
  1. Focus on core competencies:
    • Routine operations management of IT infrastructure frequently bogs down key personnel who spend more time fire-fighting than they do on supporting more strategic initiatives.
    • This also impacts the IT organization’s ability to rapidly adopt new technologies. By outsourcing Infrastructure Management, resources can be redeployed to critical projects that enhance business productivity and profitability.

  2. Simplified operations management / Cost effective Solution:
    • The difficulty and complexity of staffing a 24x7x365 IT operations is expensive and hard to achieve for many businesses.
    • Many organizations either over-staff to handle contingencies, peaks and night shifts, or on the other hand stretch their IT staff thin, keeping them on call night and day. This increases the difficulty in staffing and also increases operational costs for a round-the-clock operation. When day-to-day management of IT infrastructure is outsourced, the challenges of managing IT are reduced.
    • Availability of engineers round the clock ensures that no problem goes unaddressed.

  3. Enhanced ability to adopt new technology:
    • To benefit from new technology, IT organizations must constantly evaluate, install and integrate new hardware and software. They are faced with the challenges of training existing staff, retaining highly specialized personnel or attracting skilled engineers and technicians.
    • By outsourcing, some of the burden of evaluating and implementing new technology is passed on to a third-party that specializes in the field and therefore has access to the best talent in the area with an advanced skills and certified expertise.

  4. The Clients can enjoy the security provided by Nucleus through a wide variety of threshold monitors and alarms for their systems and applications.

  5. Nucleus helps Clients build an infrastructure that is always available, always secure and always reliable.

  6. Through Remote Infrastructure Management, Nucleus can help clients cut down their cost of infrastructure operations and management by 40-60% while also providing access to expert ‘skill-on-tap’ on a 24x7x365 basis.
How are we prepared - Key differentiators
  1. We leverage our robust offshore-onsite delivery model, ITIL/ISO 27001 compliant processes and an “Always On” service infrastructure, to provide reliable services, at a fraction of the cost.

  2. On an ongoing basis, our pro-active advisory services, helps a client to improve productivity & increase ROI by optimizing their infrastructure & processes.

  3. People Experience /Skills

  4. Infrastructure
    • 20,000 Sq. Meter campus at Sector 62, Noida (India) with a seating capacity of 2000+ people.
    • State of the Art, world-class infrastructure ensuring a secure environment with Redundant and Scalable Network Architecture and high Availability
    • 100% power backup through redundant UPS operating on hot parallel redundancy mode.
    • Access Controlled Physical security at identified locations.
    • Gigabit enabled 1000 Mbps Network Architecture.

  5. Partners
    • Nucleus has Operating relationship with leading vendors across the various Infrastructure layers:
      • HP
      • IBM
      • SUN
      • Oracle
Infrastructure Monitoring Tool - NUCMON
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